Refund Policy

Effective Date: August 2024

At Evening Reigns, we take pride in creating and delivering original digital artworks, coloring pages, short stories, custom commissions, and related creative content. Because all of our products are digital downloads, please read the following carefully:

1. Digital Products

All sales are final.
Once a file has been purchased and downloaded, we cannot offer refunds, returns, or exchanges.
This is standard practice for digital products since they cannot be “returned.”

2. Technical Issues

If you experience any problems with your download (e.g., corrupted file, broken link, or access issues), please contact us at [Insert Contact Email] and we will work with you to ensure you receive your files successfully.

3. Duplicate Purchases

If you accidentally purchase the same digital product more than once, please contact us with your order details. We will provide a replacement product of equal value or a store credit.

4. Custom Commissions

Payments for custom character commissions are non-refundable once work has begun.
If you need to cancel before work has started, please contact us immediately. Partial refunds may be considered on a case-by-case basis.
We will always share progress updates during commissions to ensure your satisfaction.

5. Future Physical Products

At present, Evening Reigns only sells digital items. If we introduce physical products in the future (such as prints or merchandise), this policy will be updated to reflect return and refund guidelines for shipped items.

6. Contact Us

For questions about this Refund Policy or help with your order, please reach out:

Evening Reigns
📧 Email: eveningreigns@gmail.com
🌐 Website: http://eveningreigns.net
🛍 Etsy Shop: https://eveningreigns.etsy.com